Difficult Conversations with Confidence in Human and AI-Driven Workplace training course

AI & Technology Workplace Scenarios

• AI context: Managing your own anxiety when telling a senior team member their specialist role is being partly automated
• AI context: Responding to a developer who becomes emotional or hostile when AI performance monitoring is discussed
• AI context: Handling the emotional weight of a team where several people fear job loss due to AI tool deployment

Module 3:  Stay Calm, Respectful, and Focused Under Pressure

• Respond constructively to defensiveness, denial, and resistance without being derailed
• Use tone, posture, and pacing deliberately to manage the atmosphere of the conversation
• Maintain clarity even when conversations veer off course or become emotionally charged
• Handle blame redirects and personal attacks without abandoning the core message
• Know when to pause a conversation and when to push through to a conclusion

AI & Technology Workplace Scenarios

• AI context: When an employee challenges the fairness of AI-generated performance data and accuses the system of bias
• AI context: Responding when a developer argues that using AI coding tools undermines their professional development
• AI context: Managing the conversation when a team member’s response to automation is to threaten a formal grievance

AI context: Scenario: Addressing a team member who submits AI-generated work without disclosure or review

AI context: Scenario: Delivering a message about AI performance flagging to an employee who strongly contests the data

Module 4:  Practise in Realistic Scenarios, With or Without Role Play

Choose between structured role plays with character briefs or coached scenario simulations

Work through conversations that reflect your actual leadership context and challenges

Receive direct, actionable feedback from facilitators on language, structure, and emotional impact

Debrief each exercise to extract principles transferable to your real conversations

Leave with a personal preparation template ready to use before your next difficult conversation

AI & Technology Workplace Scenarios

AI context: Scenario: Giving feedback to a developer whose AI-assisted code has introduced a production bug

AI context: Scenario: Explaining to a high-performer that a significant part of their role has been automated