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BPM Training Course


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BPM training course (code: BPMINTRO)

Learn Business Process Management (BPM) - Help describe and document your Business Processes


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TRAINING COURSE OVERVIEW

This BPM training course allows delegates to practice the skills covered by relating course topics to their own day-to-day practices and requirements. Business Process Management (BPM) looks at discovering, describing and documenting the processes that are used by businesses as part of their everyday procedures.  We then look at how those processes can be improved or redesigned to help businesses increase their efficiency by doing these processes cheaper, faster or better.  This training course is heavily based on practical exercises in a workshop style.


AUDIENCE

Business Consultants, Business Analysts, Business Process Engineers, System Analysts, and anyone who is involved in analysing, planning, designing or implementing Business Processes.




DETAILHIGHLIGHTS

Introduction

What is a Process?
Process Management
Business Process Management terminology

Understanding Basic Concepts and Architecture

Process Analysis
Process Modelling
Process Design
Components and structure of a BPMS (BPM system)

Modelling a process – part 1

This section looks at the techniques available to help you document your processes.

UML
    Benefits
    Overview
Use cases
Activity diagrams
User stories
    Benefits
    Use
    Techniques for information discovery
Documentation
BPMN
    Benefits
Diagramming symbols
BPMN implemented by vendors

Modelling a process – part 2

This section looks at the discovery and definition of the processes for documentation.

Core, Support and Management processes
Macro and micro processes
Process architecture
Primary path and alternative paths
Inspection points
Selecting suitable processes

Performance measures for the business

This section looks at the way businesses try to improve processes.

Cost
Time
Quality

Techniques for improving a process

This section looks at the techniques available to help you improve your processes.

Eliminate or minimise non value adding steps
Develop and apply standards
Move inspection points
Eliminate inspection points
Evaluate inputs and suppliers
Other improvement options

Fault Handling and Exception Management

This section focuses on identifying and handling exceptions within a process, this may be for the purposes of eliminating the exception or handling it differently.

Defining Events
Configuring Timeouts
Handling Faults
Catching Exceptions

Help is at hand - tools

This section discusses some of the many products that are available to help you with BPM.  The course is technology agnostic so no particular tool is used or promoted during the course.

BPM Vendors overview
BPM Design tools
BPM systems
Deployment tools
Monitoring and management
Frameworks
Repositories
Standards

Practical exercises

This section lists the practical exercises done throughout the course

Understanding basic concepts and architecture - analysis
Understanding basic concepts and architecture - modelling
Understanding basic concepts and architecture - design
Modelling a process (part 1) – UML
Modelling a process (part 1) – User stories
Modelling a process (part 1) – BPMN
Modelling a process (part 2) – macro and micro processes
Modelling a process (part 2) – core, support and management processes
Modelling a process (part 2) – primary path & alternative path, identification and modelling
Modelling a process (part 2) – inspection points, identification and modelling
Performance measures for the business
Techniques for improving a process – steps that add value
Techniques for improving a process – inspection points
Techniques for improving a process – other ways to improve processes
Fault handling and exception management

 

  • Introduction
  • Understanding Basic Concepts and Architecture
  • Modelling a process – part 1
  • Modelling a process – part 2
  • Performance measures for the business
  • Techniques for improving a process
  • Fault Handling and Exception Management
  • Help is at hand - tools
  • Practical exercises
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PUBLIC COURSES (LONDON, UK)
 

26th Jun 2017 - 3 days £1495 see discount £1346
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