"I thought that the style of creating a backlog of user stories and inputting them into sprints was very helpful and that the practical at the end of the course was excellent. Overall, it gave me a great insight into agile project management."
GW, Project Manager, Scrum, April 2021
Role play (using actors, participants or facilitators) can help leaders practice how to have challenging conversations with employees, such as performance reviews or conflict resolution.
Our workshop leaders/facilitators carry industry standard qualifications in Leadership, Coaching, etc..
Plan conversations to align with goals and values
Use frameworks to keep discussions on track
Balance assertiveness with empathy
Recognise emotional triggers in high-stakes dialogue
Maintain composure and build psychological safety
Apply active listening techniques to defuse tension
Respond constructively to defensiveness or resistance
Use tone, posture, and pace to manage the atmosphere
Maintain clarity even when conversations veer off course
Choose between structured role plays or coached simulations
Receive guided feedback from facilitators
Customise scenarios based on your real leadership context
New and emerging leaders looking to build confidence through real-world practice
Mid-level managers aiming to enhance their ability to lead under pressure
Team leads and supervisors who want to sharpen their communication and decision-making skills
Project leaders navigating complex, fast-paced environments
Anyone responsible for guiding others and turning leadership principles into action
"I thought that the style of creating a backlog of user stories and inputting them into sprints was very helpful and that the practical at the end of the course was excellent. Overall, it gave me a great insight into agile project management."
GW, Project Manager, Scrum, April 2021
“JBI did a great job of customizing their syllabus to suit our business needs and also bringing our team up to speed on the current best practices. Our teams varied widely in terms of experience and the Instructor handled this particularly well - very impressive”
Brian F, Team Lead, RBS, Data Analysis Course, 20 April 2022
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Whether you're handling underperformance or mediating team tension, this course builds both strategy and confidence. You’ll practise what to say, how to say it, and when to listen—so even the most difficult conversations become opportunities for growth.
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