"Our tailored course provided a well rounded introduction and also covered some intermediate level topics that we needed to know. Clive gave us some best practice ideas and tips to take away. Fast paced but the instructor never lost any of the delegates"
Brian Leek, Data Analyst, May 2022
What is a Process?
Process Management
Business Process Management terminology
Process Analysis
Process Modelling
Process Design
Components and structure of a BPMS (BPM system)
This section looks at the techniques available to help you document your processes.
UML
Benefits
Overview
Use cases
Activity diagrams
User stories
Benefits
Use
Techniques for information discovery
Documentation
BPMN
Benefits
Diagramming symbols
BPMN implemented by vendors
This section looks at the discovery and definition of the processes for documentation.
Core, Support and Management processes
Macro and micro processes
Process architecture
Primary path and alternative paths
Inspection points
Selecting suitable processes
This section looks at the way businesses try to improve processes.
Cost
Time
Quality
This section looks at the techniques available to help you improve your processes.
Eliminate or minimise non value adding steps
Develop and apply standards
Move inspection points
Eliminate inspection points
Evaluate inputs and suppliers
Other improvement options
This section focuses on identifying and handling exceptions within a process, this may be for the purposes of eliminating the exception or handling it differently.
Defining Events
Configuring Timeouts
Handling Faults
Catching Exceptions
This section discusses some of the many products that are available to help you with BPM. The course is technology agnostic so no particular tool is used or promoted during the course.
BPM Vendors overview
BPM Design tools
BPM systems
Deployment tools
Monitoring and management
Frameworks
Repositories
Standards
This section lists the practical exercises done throughout the course
Understanding basic concepts and architecture - analysis
Understanding basic concepts and architecture - modelling
Understanding basic concepts and architecture - design
Modelling a process (part 1) – UML
Modelling a process (part 1) – User stories
Modelling a process (part 1) – BPMN
Modelling a process (part 2) – macro and micro processes
Modelling a process (part 2) – core, support and management processes
Modelling a process (part 2) – primary path & alternative path, identification and modelling
Modelling a process (part 2) – inspection points, identification and modelling
Performance measures for the business
Techniques for improving a process – steps that add value
Techniques for improving a process – inspection points
Techniques for improving a process – other ways to improve processes
Fault handling and exception management
Business Consultants, Business Analysts, Business Process Engineers, System Analysts, and anyone who is involved in analysing, planning, designing or implementing Business Processes.
"Our tailored course provided a well rounded introduction and also covered some intermediate level topics that we needed to know. Clive gave us some best practice ideas and tips to take away. Fast paced but the instructor never lost any of the delegates"
Brian Leek, Data Analyst, May 2022
“JBI did a great job of customizing their syllabus to suit our business needs and also bringing our team up to speed on the current best practices. Our teams varied widely in terms of experience and the Instructor handled this particularly well - very impressive”
Brian F, Team Lead, RBS, Data Analysis Course, 20 April 2022
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This BPM training course allows delegates to practice the skills covered by relating course topics to their own day-to-day practices and requirements. Business Process Management (BPM) looks at discovering, describing and documenting the processes that are used by businesses as part of their everyday procedures. We then look at how those processes can be improved or redesigned to help businesses increase their efficiency by doing these processes cheaper, faster or better. This training course is heavily based on practical exercises in a workshop style.
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