ITIL® 4 Foundation training course

ITIL Service Value System (SVS)

• Integrates all components and activities in an organization
• Ensures a holistic approach to service management
• Defines how value is co-created through service management
• Encompasses governance, practices, continual improvement, and more
• Aligns with organizational goals and strategies

The Four Dimensions of Service Management

• Organizations and People
• Information and Technology
• Partners and Suppliers
• Value Streams and Processes

The ITIL Practices

• 18 key practices are outlined in ITIL 4
• Seven practices will be covered in detail, including:
  • Incident Management
  • Change Control
  • Service Request Management
  • Service Continuity Management
  • Problem Management
  • Monitoring and Event Management
  • Release Management
• Focus on integrating these practices into real-world scenarios