Highlights
- Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created
- The seven guiding principles of ITIL 4
- ITIL service value system
- The four dimensions of service management
- The ITIL practices, with a focus on 18 of these, of which 7 will be covered in detai
Course Details
Key Concepts in the ITIL 4 Framework
- Builds upon Lean, Agile, DevOps, and other modern practices
- Emphasizes how these concepts enable business value to be co-created
- Focus on continuous improvement and adaptability
- Helps organizations align IT services with business objectives
- Encourages collaboration and flexibility in service delivery
The Seven Guiding Principles of ITIL 4
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
ITIL Service Value System (SVS)
- Integrates all components and activities in an organization
- Ensures a holistic approach to service management
- Defines how value is co-created through service management
- Encompasses governance, practices, continual improvement, and more
- Aligns with organizational goals and strategies
The Four Dimensions of Service Management
- Organizations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
The ITIL Practices
- 18 key practices are outlined in ITIL 4
- Seven practices will be covered in detail, including:
- Incident Management
- Change Control
- Service Request Management
- Service Continuity Management
- Problem Management
- Monitoring and Event Management
- Release Management
- Focus on integrating these practices into real-world scenarios
Who should attend
ITIL 4 is for anyone working in an IT or service environment looking to gain an introduction to service management using the ITIL methodology.
ITIL 4 is the most recent iteration of ITIL (there was previously ITIL 3, etc).
It expands on previous versions by providing a practical and flexible basis to support your organisation’s journey in Digital Transformation – enabling IT teams to continue to play a crucial role in wider business strategy
Feedback
4.8 out of 5 average
"Our tailored course provided a well rounded introduction and also covered some intermediate level topics that we needed to know. " Brian Leek, Data Analyst, May 2022
“JBI did a great job of customizing their syllabus to suit our business needs and also bringing our team up to speed on the current best practices.” Brian F, Team Lead, RBS, Data Analysis Course, 20 April 2022