"I thought that the style of creating a backlog of user stories and inputting them into sprints was very helpful and that the practical at the end of the course was excellent. Overall, it gave me a great insight into agile project management."
GW, Project Manager, Scrum, April 2021
Through guided scenarios—either live role play or structured discussion—you’ll learn how to step into conflict calmly and effectively:
Participants can practice negotiation skills through role play (using actors, participants or facilitators) , simulating situations where they need to negotiate with colleagues, suppliers, or clients.
Our workshop leaders/facilitators carry industry standard qualifications in Leadership, Coaching, etc..Recognise the early signs of conflict
Understand different conflict styles and triggers
Prepare conversations that move conflict forward
Manage tone and body language to reduce defensiveness
Listen deeply and reframe perspectives
Show neutrality while guiding productive dialogue
Facilitate mutual understanding and agreement
Co-create action steps and follow-through plans
Embed accountability without blame
Work through real workplace scenarios in a safe space
Choose full role play or coached scenario walkthroughs
Tailored exercises with feedback from facilitators
This course is ideal for:
Mid-level and senior leaders who must influence, inspire, and inform
Emerging leaders developing their communication and engagement skills
Change leaders and project sponsors delivering high-stakes messages
Anyone presenting strategy, leading teams, or representing the organisation in a high-impact way
"I thought that the style of creating a backlog of user stories and inputting them into sprints was very helpful and that the practical at the end of the course was excellent. Overall, it gave me a great insight into agile project management."
GW, Project Manager, Scrum, April 2021
“JBI did a great job of customizing their syllabus to suit our business needs and also bringing our team up to speed on the current best practices. Our teams varied widely in terms of experience and the Instructor handled this particularly well - very impressive”
Brian F, Team Lead, RBS, Data Analysis Course, 20 April 2022
Sign up for the JBI Training newsletter to receive technology tips directly from our instructors - Analytics, AI, ML, DevOps, Web, Backend and Security.
By the end of this course, leaders will be equipped not only to resolve issues but to turn conflict into progress. The flexible format allows participants to learn in the style they’re most comfortable with—via role play or realistic guided simulations.
CONTACT
+44 (0)20 8446 7555
Copyright © 2025 JBI Training. All Rights Reserved.
JB International Training Ltd - Company Registration Number: 08458005
Registered Address: Wohl Enterprise Hub, 2B Redbourne Avenue, London, N3 2BS
Modern Slavery Statement & Corporate Policies | Terms & Conditions | Contact Us
