"I thought that the style of creating a backlog of user stories and inputting them into sprints was very helpful and that the practical at the end of the course was excellent. Overall, it gave me a great insight into agile project management."
GW, Project Manager, Scrum, April 2021
Plan messages for clarity and alignment
Speak with presence and purpose
Avoid jargon, waffle, and mixed messages
Use feedback models that foster improvement
Separate message from emotion
Frame feedback to encourage ownership, not defensiveness
Practise active listening techniques
Demonstrate understanding without losing authority
Adapt your communication style to different team members
Choose scenario-based exercises or role play sessions
Practise key conversations in a safe, supportive space
Get direct, actionable feedback tailored to your goals
This course is ideal for:
Team leaders looking to build confidence in running meetings
Project managers and cross-functional leads managing complex discussions
Senior leaders seeking to improve clarity, inclusion, and accountability
Anyone responsible for chairing high-stakes or strategic meetings
"I thought that the style of creating a backlog of user stories and inputting them into sprints was very helpful and that the practical at the end of the course was excellent. Overall, it gave me a great insight into agile project management."
GW, Project Manager, Scrum, April 2021
“JBI did a great job of customizing their syllabus to suit our business needs and also bringing our team up to speed on the current best practices. Our teams varied widely in terms of experience and the Instructor handled this particularly well - very impressive”
Brian F, Team Lead, RBS, Data Analysis Course, 20 April 2022
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This course develops everyday leadership communication—whether giving updates, handling feedback, or managing emotion. With flexible delivery, leaders can choose between immersive role play or realistic scenario work to build confidence and capability.
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